Warranty conditions
✨ QUALITY
Each piece is made with meticulous work and attention to detail. Our products undergo strict quality control before they reach you. We are committed to your complete satisfaction in every aspect.
📝 WARRANTY
Standard warranty period: 1 year from date of purchase.
The warranty covers:
- Manufacturing defects
- Construction defects
- Coating defects
- Malfunctioning buckles
- Gemstone settings
- Broken components
What is not covered:
- Normal wear and tear
- Accidental damage
- Unapproved modifications
- Improper use
- Damage from chemicals or cosmetics
- Loss or theft
⚡ WARRANTY CLAIM PROCESS
Contact us by email: hello@yomtovjewelry.com
- In the email, write your order number or attach the invoice proving your purchase.
- Describe the problem, attach a photo if possible.
- Evaluation: our team will investigate the problem
- We will respond within 48 hours and inform you about the options for resolving the situation.
- Solution options: repair service / product exchange / store credit / refund
📞 Handling times
- Evaluation: 2-3 working days
- General repairs: 15-20 working days
- Complex repairs: 20-25 working days
OUR CONTACTS:
Customer service opening hours: Monday-Friday: 9:00-17:00
Tel: +36303500401
Email: hello@yomtovjewelry.com
Response time: within 48 hours